Bought an "All Templates License" but not able to download


Our company bought a $99 “All Templates License” [Order #282780, Invoice #2466] on July 28, 2020.
But we are not able to download templates anymore.
The person who paid the license was able to download one template apparently without account (?!) so I created this one (with the same email address we used back in July to purchase the license) to post on the support forum

Could you connect this account to the license or explain me how to proceed from here?

Thank you

Meister Guild


Access granted for the new system. You can now reset your password here: Purchase History - Colorlib

Thank you for the speedy support!

1 Like

I have same issue
Invoice Number: 782
Invoice Date: March 12, 2020
Order Number: 267056
Order Date: March 10, 2020
Payment Method: PayPal
Thank you for your support


Access granted for our new system. You can now reset your password here:

Thank you for response.
Seems that on mobile, the login form didn’t work. Cannot fill inputs
I will use desktop.
Have a nice day

Let us know if you still need any assistance :slight_smile:

I have the same kind of problem. Bought it in February 2019 using PayPal but with no Colorlib account, now I have created this account with the same email used for purchase, could you please link the two?