Bought but received nothing

Hello. I bought the Raptor Template (Raptor - Free Bootstrap Webs Hosting Template 2021 - Colorlib) for 19€. I also paid everything but in the end it loaded and loaded but nothing happened. Over 3 hours I waited to find out that I did not get the template. The money is gone but I don’t see anything anywhere. Why!?

Hey, we haven’t received a payment from you.

Please make sure to check if your credit card got charged. If so, request a refund from your bank/credit card because we never received a payment on our side, therefore, we can’t send a refund.