Broken editor for advanced slider in Epsilon Page Builder @ Portum

Portum
1

Dear Colorlib,

I’m using the theme Portum for a while now for a few sites of my company. I’m really happy with the theme i purchased @ Macho Themes, but currently i am having some issues (i think after a Wordpress update). The advanced slider in the Epsilon Page Builder is broken: while editing slides, the editor looks broken (i added a printscreen.

c71fd59837700efb407dd8749b780885
c71fd59837700efb407dd8749b780885696×811 49 KB
).

This is happening at least in Chrome, Firefox and Edge. I am using Portum v.1.0.6 and Wordpress 5.6.1 and PHP 7.0.

I am aware of the fact that this might be an update issue, but i dont want to downgrade the Wordpress systems. Can I ask you for paid support?

+1

Thank you in advance,

Yours sincerly,

Jorg Huizinga
Retail Entertainment BV

2

Hey there

You need to contact Machothemes if you made a purchase with them:
https://www.machothemes.com/

3

Hi,

Thank you for your respond. They say i have to contact you since they yesterday told me that Portum is no longer part of Macho Themes repository. I’ll contact them again but I am afraid they will point to your organisation again.

Kind Regards,

Jorg

4

hi Jorg

OK, so, you have a problem with the slider? right now I see the slider is working normally on your frontend, if your problem is still not resolved send me your admin details privately and I will check it

1 Like
5

Hi,

I have sent an e-mail to [email protected] since i cannot find how to dm you (sorry). Since it is for 3 sites i understand if there are costs.

Kind Regards,

Jorg

6

Hi did you ever figure this out?

1 Like
7

Yes, thank you for your attention.

8

What was the solution as I have the same problem. I am attempting to fix using custom css. I can temporarily revert to the correct configuration in the inspect mode, but am unable to work out how to do it permanently.

9

Macho Themes bought this theme (and development) so they are able to help you like they helped me. I don’t know the exact solution, i gave them acces and it looked like they fixed it quite easily while they were very fast. The best thing to do is to contact them @ [email protected]

Feel free to refer to my case/ name

10

Thank you, I’ll give a go.

11

I just send you a private message @upstate , you can reply back

12

Sent message from link

13

Just replied, I need access credentials for investigation

14

I don’t want to give access. You must have a rough idea what is wrong based on the previous query up the chain.

15

Hi there

I’m sorry, but without checking it directly I can’t say what’s wrong with it, probably you can get more relevant replies from the plugin developers: