I want a refund but I cannot submit the contact form. Please help! Thank you!
You need to use the Contact us page to fill the refund query
As I said, I cannot click the submit button on the contact us page
Forms and all other templates does not contains PHP file to process form data, this part is on your side and you have to implement it by yourself, this is just a form, frontend side. Usualy frontend side doenot contains backend functionality and this is normall