Static front page is enabled and widgets are loaded.
I’ve read some of the other tickets raised; I’ve viewed on Chrome and Safari, neither display. I’ve cleared the cache, I’ve changed backgrounds, I’ve removed the widgets and started again; none of this has helped.
I’m using mac and iPad; have experimented with viewing on both.
I’ve refreshed, logged out and back in, cleared cache and still cannot view my counter on the live site; I’ve checked two mac computers both running Chrome. I’ve also checked my iPad and the counter also does not display still.
I’ve attached screenshots of the back end and the live site.
Please disable all third party plugins so that only the Illdy companion plugin is active then delete your WordPress cache and check to see if the counter then appears.
I have disabled all plugins leaving only the Illdy Companion activated. I have cleared the cache (using WP Fastest Cache) and I also cleared the browser cache again. My hosting is through SiteGround; I also flushed the hosting cache.
I have tested the live site again on my mac Chrome and also my iPad; still the counters do not display.
As a test, I changed the background of the testimonials section and again tested the live site. The changed background displayed, so I can confirm that changes are updating.
I reactivated all plugins and tested the live site again; still no counters.
I’m still not able to activate my counter… Is there anything further I can do to make the counters appear on the live site?
I have also noticed that the copyright section doesn’t appear on the live site either.
So I’ve deleted the theme and reinstalled, still not seeing what I should be seeing. I’ve installed this theme on another website and it works perfectly.
You are a genius, this has worked! Thank you very much, I am very, very happy
For anyone having a similar problem, I did the following:
I tested the theory, by selecting the section of my live site that wasn’t displaying (see attached image).
Once I confirmed the text was there, I did as Harshal suggested and changed the background colour. Even though I had changed the background image a few times, this didn’t fix the issue. The colour was white by default; I chose purple, and for whatever reason this then caused/ enabled the background image to appear, with the counter text overlaid!
I still don’t have the copyright text appearing at the bottom of the page, but I will work that out in due course.
You are right again; I have changed the text and it now appears on the live site. That makes so much sense; it is how the other elements are programmed to operate/ display.