Hi - I’m trying to customise my homepage widgets - it’s a shapely theme. When I click on the customise option, then one of the edit icons - the shapely parallax widget sections are just endlessly loading and I can’t edit anything. Need some support please colorlib. ASAP please. My site is bbdermatology.co.uk. Thanks
Hey there,
Could you send me a screenshot of the problem? I’m having trouble reproducing it.
Regards,
Hey there,
sorry about that, please test for plugin conflicts, you can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Regards,
Hi - deactivated the plugins systematically - no change.
However, what I have noticed is that it’s only on the parralax section on the front page. When I deactivated the ‘Shapely Companion’ the parralax section disappears completely
Hey there,
Thats expected behavior because those widgets are part of the shapely companion.
Can you please provide admin details to check the problem from the backend? you can DM me admin details.
Regards,
Hi - I’ve emailed login details to [email protected] the email assoc with your user badge, I don’t know how to DM on this forum - if that’s incorrect, please let me know how to DM 
Many thanks
Hi - can you please let me know how to DM you or if you have received the email sent with login details?
Many thanks,
Chloe
Hi - I’ve tried to use your contact page to send the log in details too - but you currently have an error sending on that page Contact us - Colorlib
You get an error message that says “try again later:”
Hey there,
Can you please try it again? I’ve sent a message once again,
Regards,
Hi - I have deactivated plugins again. This time ‘Next Gen Gallery’ being deactivated helped. But the customise p[anel is still not working correctly. The scroll disappears, making it very hard to work in. I just need tom sort out some inconsistencies in the sections - you’ll see there are chunks of text too close to the edge in individual widgets. You’ll be able to see how hard the widget panel is to use I think. reactivating Next Gen Gallery - will show you more of the issue.
Hi there
I removed your admin details from the public thread, please send them to me in DM
Regards,
As previously stated - I don’t know how to DM you
Hi there,
I just sent you a DM, you can respond now.
Regards,