Download Link not received

I placed an order, and made the payment. I didn’t receive any download link. Please advise.

Hey there,

I’m sorry for the inconvenience. Can you please provide the email address you used for the purchase and the name of the template? Once you do, I will verify your purchase and send it to you.


I used [email protected] (I added [email protected] as an alternative)

Its been two days since I made the payment. Can you please complete my order? I expected I would have this in 5 minutes when I placed the order as it was mentioned on the check out page. My work is being delayed, please assist.

Hey there,

Are you certain that the amount has been deducted from your account? Based on my observations, it appears that these orders have been abandoned and are incomplete. Screenshot by Lightshot

Anyways, I just sent it to your email, please check



Thanks I appreciate it, I got the download link.

It’s confirmed that the payment was made. (See attached).

I started to and didn’t complete from the check out page a couple of times and that’s why there is so many transactions showing up as pending.

Thanks again.

Hi there,

Thank you for the update, and I’m glad to hear that you received the download link.

I can’t say anything about PayPal, let me know if you have any issues with our download.