Download Theme doesn`t show anymore

last week expires the original 1 year membership and it was auto renew but the downlod buton doesn`t show near the preview button like it was.

Hi there

May I know the mail you use for the subscription?


[email protected]

Hi Chris

yes, I see you made a renewal on Apr 17 this year, but I can’t find any reason why you have this problem, please DM me your account details, and I will check it from your account.

Thanks in advance

what do you need ?
i didn`t undestand

Hi @CristiPd

I just need temporary access credentials to access your account, from my side I cant see any problems, and now I want to check your account for any problems.


[email protected]


Thank you @CristiPd

I will remove your sensitive date from this ticket now

@aigars-silkalns can you please take a look here?


Hey @CristiPd

Sorry about that. I have since fixed this issue for you.

1 Like


Unfortunately, there aren’t any accounts registered with your email. Please DM the email you used for the purchase so we can investigate it.

1 Like