Hi,
last week expires the original 1 year membership and it was auto renew but the downlod buton doesn`t show near the preview button like it was.
Hi there
May I know the mail you use for the subscription?
Regars
Hi Chris
yes, I see you made a renewal on Apr 17 this year, but I can’t find any reason why you have this problem, please DM me your account details, and I will check it from your account.
Thanks in advance
what do you need ?
i didn`t undestand
Hi @CristiPd
I just need temporary access credentials to access your account, from my side I cant see any problems, and now I want to check your account for any problems.
Regards
cristi.padurean@gm
aC^NfL
Thank you @CristiPd
I will remove your sensitive date from this ticket now
@aigars-silkalns can you please take a look here?
Regards
Hey @CristiPd
Sorry about that. I have since fixed this issue for you.
Unfortunately, there aren’t any accounts registered with your email. Please DM the email you used for the purchase so we can investigate it.