Hi, I recently purchased the Glint (html) template but I have had a serious issue going on. I made a research and figured that out it is very common. I am getting http500 issue with the contact form and when I talk with my hosting provider they say “everything is fine on their side” looks like it because I also have other websites on the same hosting and they work just fine.
I changed some file names and their directions of course to keep them working. I thought that might be the reason but when I tried with the original downloaded file without changing anything it is the same. that does not work on my computer nor in the server.
I assume the support guys in my server side were right.
Would anyone can check the website and let me know if they can see what’s wrong.
https://www.theredspiders.com/#contact
thanks in advance
Good morning Abraham
Have you tried to check contact.php files? are all the necessary fields filled in the file?
yeap, as far as I know, everything is in good shape. Im not also receiving any validation issue.
Good morning Abraham
Something wrong is happening in contact.php files, it’s not correctly setup and all you need to do is deal with this file, data is sent from the html file is not processing in the php file
https://theredspiders.com/test/glint/index.html#contact
this is the original theme. I didnt do any single change. I uploaded as I downloaded. it has the same problem.
GOod morning
Dear Abraham, this is raw HTML template, it will not work like WordPress or any other CMS where form processing is handled by the function, you have to create and add such functions in html templates yourself, these are not included in the template and not covered by the support