Hello I can't download any template

1

Hello!

I can no longer see a download link to any template, even after connecting to my account, I can see my purchase, and when I click on the download link provided there it brings me to the website templates page but I can only browse them but can’t download them, can you please help me with this issue.

Thanks in advance!

Kind regards,
Abdellah

2

Hi Abdellah

Most probably, your subscription has ended, and that is why you cant download templates, the subscription has one year period.

Regrars

3

Hello no I purchased a lifetime period

4

This happens each time you raise the price for the lifetime period, so If someone purchases the lifetime period for $349 now, will you charge him again if you raise your price later? I was from the people who supported Colorlib back in 2020; the lifetime pack was 99$.

If I was to purchase it for the first time again I would support you guys but not if you will revoke the access to the lifetime pack each time you raise the price…

5

Please can you restore my access?

Sincerely,
Abdellah

6

I also looked for the screenshot to see if at the time there was mentioned that this was a subscription, and there wasn’t any mention of that at the time, here is the screenshot

image
image1900×787 38 KB

Only the support for help with templates was limited to 1 year

7

Hi there

Im afraid this rule has been changed for everybody, unfortunatelly I’m not the person who can judge on this.
Sorry for inconvenience

Regards

8

I see thank you for your support

9

Thanks for understanding :slight_smile:

Regards