Hello guys,
I’ve got a huge problem with my customization menu of Illdy Theme… he disappear and all i got is one widget menu and a blank page and i can’t do anything!!!
Please help me.
Hello there,
I hope you are doing well today.
Could you please ensure the theme and WordPress have both been updated via WordPress Admin Panel > Dashboard >Updates?
After updating please use the following plugin to clear your WordPress cache then view the customizer once more.
Best Regards,
Support
Hello,
Everything is updated, WP, Plugins, etc.
Sorry, but where is the “following plugin” to clean the cache?
Thank you
Hi,
Please try disable all plugins except illdy companion and try to check? If that didn’t work, turn on WP_DEBUG ( in wp-config.php use this tutorial: WP DEBUG « WordPress Codex ) and it will show the exact error.
If that is related to memory limit or execution time, please use this http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ for exectution time use this plugin WP Maximum Execution Time Exceeded – WordPress plugin | WordPress.org
If that show some other error, please right back to us.
Let us know,
Thanks,
laranz.
Hello,
Already have done what you told me to do…
- Change at wp-config-php the value wp_debug from false to true
- increase php memory to 256
- instal the plugin for maximun execution time execeed
and…
All in the same!!! 
Thank you
Hi,
Can you pass us the WP Login details in a “Private reply” and we will take a look in the Dashboard.
Let us know,
Thanks,
laranz.
Hello,
user: rromao
password: Sp0rting_
Thank you guys
RR
Hello
Did you receive my private reply?
Thanks
RR
Hi there,
Thanks for keeping in touch with us.
I’m going to ask that you attempt to uninstall and reinstall the theme. It’s quite possible that some theme files may not have been installed correctly. I’m also going to ask that you attempt to use the customizer with another theme just to see if its related to Illdy or if it’s an environment related issue.
I look forward to your reply 
Best Regards,
Support
Hello,
I’ve already done that…
All the same!
I received this email:
Here is a link to help you Restore your latest wp-config.php file
Please use it only if you’ve problem accessing your site after the last save operation
http://www.e-spiral.com/wp-content/plugins/wp-config-file-editor/Public/Restore.php?absPath=%2Fcustomers%2F0%2F9%2F2%2Fe-spiral.com%2Fhttpd.www&contentDir=%2Fcustomers%2F0%2F9%2F2%2Fe-spiral.com%2Fhttpd.www%2Fwp-content%2Fwcfe-ff68a455ea87e84247b4fcab33cc9e31&secureKey=886594f36d67cdecbde3c55aab00003f&dataFileSecure=3b9af74043ba3472df16975ce6e24aac
Do you think it’s a valid one? This will solve anything?
Any news?
Thank you
RR
Hi there,
Thanks for keeping in touch with us.
That link does look valid. Are you still having this problem with another theme enabled? If that’s the case then the issue isn’t with the theme, and you’d have to explore the possibility of your WordPress installation being faulty.
Please confirm this with me.
Best Regards,
Support