I bought a template and never received it

On friday, I bought the “gutim” template. I bought it without an account because it didnt require an account to buy, and when I click to download the template, it says I need to buy it again. I didnt received anything on my email either.

Hi Gabryel,
Just to let you know — we’ve received your order #276442, and it is now being processed:
[Order #276442] (May 15, 2020)

That’s what I received. How can I download the template?

Hi there

Already answered here, please don’t duplicate tickets: https://colorlibsupport.com/t/how-to-download-template/#post-276721