Is colorlib company still alive?

I can not get a response/support from their team after purchasing a dashboard theme at https://dashboardpack.com/

Can someone please help?

Hey,

Sorry for the late response. The company is still alive.
You even purchased a template released last week that features the latest technologies and dependencies. It is as fresh and modern as it gets.

Please let me know your questions and will respond to you ASAP.

Yes I purchased a template a few days ago. I got no download link since then. I wrote to your support and even you many times. Zero replies. Your live chat is not working… your support form never responds. I don’t need the template anymore. I was about to open a ticket at my bank account that I was scammed. Please cancel my order and let me know. I bought another template already. It is no longer needed.

Thank you for clarification. Refund sent.