I am experiencing a critical issue with my website using one of your themes. My website crashes whenever I activate the theme and displays a “500 Internal Server Error”. I have tried the following troubleshooting steps without success. my website is about [joiplay] I tried the following options to sort out the issue but could not succeed.
Reinstalling the Theme: I deleted and reinstalled the theme, but the issue persists.
Disabling Plugins: I deactivated all plugins to rule out conflicts, but the error still occurs.
Increasing PHP Memory Limit: I increased the memory limit in the wp-config.php file, but it didn’t help.
Checking Error Logs: The error log indicates a fatal PHP error related to the theme.
Here are my site details:
WordPress Version: 6.1
PHP Version: 7.4
Theme Name: Shapely (latest version)
I appreciate any guidance or solutions you can provide to resolve this issue. Thank you for your support!
Hi there.
Thanks for contacting us again!
Which theme is this?
Wishing you a wonderful day! If you have any more questions, don’t hesitate to ask.
Regards.
The 500 Internal Server Error can be tricky as it doesn’t provide specific details about the error’s cause. Since you’ve already tried some common troubleshooting steps, here are a few more suggestions:
Debugging: Enable WordPress debugging by adding define(‘WP_DEBUG’, true); to your wp-config.php file. This might provide more specific error messages.
Theme Files: Check the theme’s files for any incorrect code or syntax errors, especially if the error log points to a particular file.
Server Configuration: There might be server configuration issues that are not directly related to WordPress. Contacting your hosting provider could help identify if there are any server-side issues causing the error.
Remember to make a backup of your website before making changes, and consider setting up a staging environment for testing.