Issue with Colorlib Theme Causing Website to Crash - Need Assistance

Hello Colorlib Team,

I am experiencing a critical issue with my website using one of your themes. My website crashes whenever I activate the theme and displays a “500 Internal Server Error”. I have tried the following troubleshooting steps without success. my website is about [joiplay] I tried the following options to sort out the issue but could not succeed.

  1. Reinstalling the Theme: I deleted and reinstalled the theme, but the issue persists.
  2. Disabling Plugins: I deactivated all plugins to rule out conflicts, but the error still occurs.
  3. Increasing PHP Memory Limit: I increased the memory limit in the wp-config.php file, but it didn’t help.
  4. Checking Error Logs: The error log indicates a fatal PHP error related to the theme.

Here are my site details:

  • WordPress Version: 6.1
  • PHP Version: 7.4
  • Theme Name: Shapely (latest version)
    I appreciate any guidance or solutions you can provide to resolve this issue. Thank you for your support!

Hi there.

Thanks for contacting us again!

Which theme is this?

Wishing you a wonderful day! If you have any more questions, don’t hesitate to ask.


1 Like

Hello, @anon93658652

The 500 Internal Server Error can be tricky as it doesn’t provide specific details about the error’s cause. Since you’ve already tried some common troubleshooting steps, here are a few more suggestions:

Debugging: Enable WordPress debugging by adding define(‘WP_DEBUG’, true); to your wp-config.php file. This might provide more specific error messages.
Theme Files: Check the theme’s files for any incorrect code or syntax errors, especially if the error log points to a particular file.

Server Configuration: There might be server configuration issues that are not directly related to WordPress. Contacting your hosting provider could help identify if there are any server-side issues causing the error.
Remember to make a backup of your website before making changes, and consider setting up a staging environment for testing.

I hope this info is help to you.

Best Regard,
Gregory Chavez

Hey there,

Thank you, Gregory, for sharing valuable information with us. Your input is truly appreciated.