Logo format issue


I’m trying to use a png file for my sites logo and when I bring it in it asks to crop the image. Only there’s no cropping functionality and when you click “crop” you get an error. This doesn’t happen with jpegs.

I need the logo to be transparent so I have to use a png. Please help!


Hello there,

You can try to add the image as it is because in some cases the image is too small to be cropped.

Best Regards,

Unfortunately that’s not the issue. Even when I use larger files (2400x1400 pixels) it does the same thing.

Oddly the same files that don’t work for the logo work for the icon image. Seems like there’s a bug with png files in the logo upload when customizing.

Please help!

Hey there

What error do you get? can you show me a screenshot?
p.s. cropping function is not theme function this is handled by the WordPress and most probably this is not a theme issue, please deactivate all your third-party plugins and try again, also, you can test this problem on the default WordPress theme, try to add a favicon and use the crop function, let me know what happens :wink: