Mobile / Responsive Version not Loading

Hi There,

For some reason my mobile theme doesn’t load, instead I get a generic mobile wordpress version stripped of content. I see no one else here is reporting this issue. I spoke with my hosting company, they said everything is fine on their end and that it was most likely an issue with the theme.

Here is a screenshot which shows: (1) the live desktop version of my site, (2) the live mobile version, and (3) your Shapely theme’s website with the correct mobile version… (also attached).

I’m hoping it’s an easy quick fix.

Fingers crossed :wink:

Hi There,

Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box

Hope to hear from you soon.

Good morning Susie

This is Jetpack mobile theme, deactivate it from Jetpack plugin setting and you will get default theme mobile theme :slight_smile: