Not letting me customize - 500 server error with Activello theme


I just downloaded this theme today. Trying to get everything to work, but when I go to make changes under “appearance” the Customize link takes me directly to “Server Error 500”

Did I do something wrong?

my website is


please help me :frowning:

Hi Shaughnessy,

Sorry to hear of the problem you are having.

I have tested it on my test site and it’s working fine for me using latest version of Activello theme.

The 500—Internal Server Error occurs when the Web server (running the Web Site) encountered an unexpected condition that prevented it from fulfilling the request by the client for access to the requested URL.

Could you please check whether the solution posted on the following pages help you to fix this issue?

Best Regards,

Hi Movin,

I tried these and they did not fix the problem. :frowning:
The error message has stopped coming up (usually) and now it only appears as a white screen. Like I stated before, this only happens on my “customize” page on wordpress. It has to be because of the theme too because switching to other themes fixes the problems- but i don’t wanna use another theme.

I’m not too advanced with wordpress either, or websites in general for that matter. I’ve done some simple coding to my site, but only things to change colours (due to not being able to use the “customize” bar", so it shouldn’t have made any drastic changed.

Is there anything else I could try doing?
Thank you for your help.

this is the link that doesnt work.

Please disregard my help request-
updated wordpress and everything is working great now:)
Thanks Movin!

Awesome great to see you got that resolved.

Please advise if you have more questions.

Have a fantastic day!