Hello,
A few days ago I purchased a website template but I did not receive an email / link to download it. It is the “InvestPro” template InvestPro - Best Investment Website Template 2026 - Colorlib
I also contacted you a few days ago via the contact form on the website but did not get a response yet.
Can you please provide me the download link?
Best,
Jurre
Hi Jurre,
Apologies for the wait, and sorry you’ve been left hanging on this.
I’ve found your order — the purchase went through fine on 19 August and InvestPro was released to your account the same minute. The problem is entirely on the email side, and it’s our fault rather than anything you did.
Both emails we sent you that day (your login details, and then the purchase receipt with the download links) were handed off to our mail provider successfully — and then rejected by the receiving mail server for the address on your order, the one at tiqq.io. The rejection was:
550 Email blocked by bl.spamcop.net
Your mail host filters against the SpamCop and Mailspike blocklists, and some of our provider’s shared sending IPs are currently listed on both. After those rejections our provider suppressed your address altogether, so everything we sent afterwards was dropped before it even left — including anything you’d have triggered with a password reset. That’s why none of your attempts got you anywhere, and why the contact form got you nowhere either. It’s a closed loop from your side, and you had no way out of it.
That sending-IP problem is ours to sort out, and I’m on it.
In the meantime, let’s just get you your template. Which address should I send it to? I can see on your forum account here — if that one works for you, reply and say so and I’ll send your receipt and download links straight there. Any other address is fine too, just tell me which.
Sorry again for the delay.
Aigars
Hi Aigars,
Thank you! I understand what happened, this can happen with email from time to time, no problem.
I purposely signed up for the forum with another email address. So yes - if you can send it to the email address linked to this account.
Thanks again and I’m looking forward to your email!
Best,
Jurre