Parallax image on homepage


I’ve been using shapely theme for almost a year and I’m still having issues with the parallax image on the homepage. Sometimes it loads properly but sometimes it is just a blank space. I wanted to let the issue go but it just doesn’t look good for clients to see.
1.) Is there a way to have a static image with the buttons instead of having parallax effect? I know I can have a static image but there’s no buttons available (I think this is from jetpack)
2.) If none, how can I fix the issue of the image sometimes showing up and sometimes not?

Thanks in advance!

I guess no one is supporting this forum anymore?