Problems with the site logo


I have tried to download my logo but it doesn’t work. Sometimes the picture doesn’t appear, sometimes the picture is too big. Before, it worked. I don’t understand what is the problem.
I use the version 1.0.2 Portum version.
Please see attached some screenshots.

Would you please help me ?

Many thanks in advance for your help,
Have a nice day,


Hi there

Hope you are having a good day and thank you for your question :slight_smile:
In order to check your question i need to see your live website, please provide url and i will take a look

Hello Noda,

Hope you’re having a great day too.
My website is :

Thank you for your help!


Good evening Emilie

Sorry but logo is not added on the site, this is what i see right now, can i check this from the backend? use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box 


Just to inform you that I solved the problem. You can close this case.

Have a nice day,


Hi, there

I will close this case now, Feel free to contact us again if you have other questions