Purchased full, but my account doesnt reflect that

Other
1

Hi,

I purchased access to all templates, and paid with Paypal. I don’t see this reflected in my account anywhere. How do I get in touch with someone about this?

Thanks,
Matt

2

Hi there

Hope you are having a good day and thank you for your question :slight_smile:
Matt there will be a no change in your account, you purchased rights to remove credits from the template not product, not account upgrade, nothing to worry here this is normal :slight_smile:
Thanks!
Colorlib Support Team

3

Awesome, Thank you!
Matt

4

You are welcome Matt and let us know if you need anything else :slight_smile:

5

Hello,
I had a similar issue when I purchased my license. I didn’t even got a confirmation mail. Is there a way to get some kind of proof of purchase other than the Paypal transaction number?

Thanks!

6

Good evening

You should get an email of purchase confirmation, check it in your spam folder, other than this there is nothing else

7

Hi Guys,

I bought a single license today and I haven’t received any emails or anything. Please help me to fix it.

I assume there should be a confirmation email as well as some license to download, right?

Regards,
Yaromyr Plashenko

8

Good morning Yaromyr

Please check your spam folder, for sure you will receive a receipt from the PayPal if you did not get anything from us, i the PayPal you can also find your purchase confirmation, there is no other steps required after purchase