slider problem

i have read through the forums and know the size of 1920x550 but it doesn’t matter what size i upload all i get in the slider is a square.
i’m designing a Wordpress site for a friend and i can’t figure out the slider problem!
any help would be greatly appreciated!
link is here

Hi @jtbrt,

Thank you for your question.

I visited your shared site and saw the images set for the slider posts are too small as displayed here

Please make sure again that you have set large images for the slider posts having size at least 1920px X 550px and then try using the following plugin to regenerate the thumbnail images.

Best Regards,

thats for the prompt reply!
i made a picture in photoshop to 1920x550px and tried that… still comes in square… changed media setting to all picture sizes to 1920x550. tried using the regen plugin… is there a setting for the slides i’m setting wrong?

thanks Jeff

Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?