Paid for and downloaded the Real Estate 2 theme, but unable to add it to our WP site. Received the following error message
Please assist
Paid for and downloaded the Real Estate 2 theme, but unable to add it to our WP site. Received the following error message
Hey there
Thank you for contacting us
Im sorry but its not a WordPress theme, its an HTML template and you cant install it as a WordPress theme
Hi there
Thank you for your reply. Can we apply for a refund, or a credit, in order that we can purchase another theme (Homeland), as we definitely require a WP theme. Am I correct in saying Homeland is for WP? Please let us know what the options are and how to go about this.
Many thanks
Hey there
yes, you can, please use the contact page for such cases
Regards
Hi there
Thank you for your reply. I did send a request via the contact us page on the colorlib site, on Monday already, as I did find another post where the person had the same issue. However I have no reply as yet, please could you follow this up for me. Orde number #COLORLIB2346
Many thanks and regards
Hey there
Sorry, it will be answered as soon as possible, please take my apologies on this matter
Thanks