Video front page not working on mobile

I have uploaded a video on the header but the video is not working on mobile.

could you help me?

Hi there

Which device is used for testing? I just tried it in web simulator and it works with no problem


I tried with android and Iphone (safari and chrome) and it’s not working.
I can only see white backgroud

I tried with the website simulator and It worked but not in the real phone, nor in android.


Hey there

may I know the model? with certain phones its definitely working

Samsung S10
iPhone XR

In those at least (the phones I have) It doesn’t work

Hi there

  1. Can you please add another video format in the options? I see you only have .mp4 file added.
  2. As a solution you may use this CSS code, it will show a placeholder image instead of a video:
@media only screen and (max-width: 992px){
.illdy-jumbotron-background  {
    background-image: url(image_url);
    background-size: cover;