Wanted to request refund for the purchase template

Website Templates
1

Hi, can i know if i can request refund for the template that i have purchase ?

2

Hi there,

Sorry, I don’t clearly get the question,
Is something not working as described? what is the reason for refund and when you bought the item?

Regards,

3

the template is not suitable and not working properly like i wanted. so i think im not gonna use it anymore. can i do a refund ?

4

Hey I’m new there at the forum!

5

Hey there,

@seritavada you are welcome, is there anything I can do for you?

Regards,

7

You are not going to refund, are you?
Invoice number: #COLORLIB19632
Payment date: May 12, 2024

I have been following up regularly

8

@Dev

Refund sent. It could take up to 2 weeks for PayPal to process it.

10

Hey there,

Certainly, you have the option to initiate the refund process through PayPal, and we will promptly address your request.

Regards,

11

I recently purchased a template from Colorlib, but unfortunately, it doesn’t meet my needs I need to download an wordpress one but the site it was not supporting it and i am struggling with it. I would like to request a refund for this purchase.

Could someone guide me through the process of requesting a refund?
Are there specific steps I need to follow or any particular information I need to provide?

#COLORLIB19978
May 27,2024

12

Hey there,

I’m sorry to hear that. You can initiate the refund process directly through PayPal.

Regards,