Wanted to request refund for the purchase template

Hi, can i know if i can request refund for the template that i have purchase ?

Hi there,

Sorry, I don’t clearly get the question,
Is something not working as described? what is the reason for refund and when you bought the item?

Regards,

the template is not suitable and not working properly like i wanted. so i think im not gonna use it anymore. can i do a refund ?

Hey I’m new there at the forum!

Hey there,

@seritavada you are welcome, is there anything I can do for you?

Regards,

You are not going to refund, are you?
Invoice number: #COLORLIB19632
Payment date: May 12, 2024

I have been following up regularly

@Dev

Refund sent. It could take up to 2 weeks for PayPal to process it.

I recently purchased a template from Colorlib, but unfortunately, it doesn’t meet my needs. I would like to request a refund for this purchase. Could someone guide me through the process of requesting a refund? Are there specific steps I need to follow or any particular information I need to provide?

Hey there,

Certainly, you have the option to initiate the refund process through PayPal, and we will promptly address your request.

Regards,