I have set up many sites and haven’t seen this yet…
Import data could not be read. Please try a different file.
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This is when I upload the .wie files (I have Shapely Companion installed and activated as well as theme).
Can you help?
Hi there
Hope you are having a good day and thank you for your question 
Looks like checking several things in the backend is necessary, please send me your access credentials along with your website URL and I will investigate this case. Don’t forget to mark your reply as private!
Thanks!
Colorlib Support Team