Hello there,
I purchased a lifetime license back in 2019, but I think that was before this new account system. Could I get some assistance applying my license to my account? I just created it under the same email. Please let me know if there is any other information I can provide to assist.
Thank you
Hi there
Sorry, it will be outdated for now, you need to renew your account under new account system
I already created an account under the new account system. But I need help applying my license since I cannot access any templates
@aigars-silkalns is this something you’d be able to assist with? I see you were able to help some other people through these threads. I believe you were also the one that emailed me my license certificate. Thank you
Hello. Could I please get some help with this? I need to download a new template
Hi there
Sorry about that, but from what I know you need to renew your license, otherwise you cant download templates
Hi. Thanks for the response. But why do I need to rebuy the license if I already bought a lifetime license?
In the second thread colorlibsupport assured users that “your purchase will not be lost”
I see some others have had this issue fixed.
Hello!
Firstly I’d like to say the theme I used went down great with my client! So I’m back again to create a website for a Charity and I’ve spotted a theme that would be perfect However, I can no longer see a download link, so I created an account with the email I used to purchase the All Templates license back in June 2020
I’ve logged into the account and unfortunately can’t see it in my purchase history, could someone please connect the license to my account?
Thanks in advan…
Hi, I can see you have made some new changes to your website. I also see that I can no longer use your solutions. You propose to buy a License: CC BY 3.0, but I already have one, and it is dedicated to an unlimited number of templates available on your website. What now ? Previously, I could not create an account, now this is required, will my license transfer to the new account?
Regards Grzegorz
Hi there
Please use the contact us page for the account-related problem, unfortunately ic ant process them here