No Download Button

Website Templates
1

Hi

I have a Lifetime Membership account , and I could download templates, but starting a few days ago I can not see the download button on the Website Templates (1500+ Best Website Templates (HTML & CSS) 2023 - Colorlib) . email address [email protected]

Regards
F.Silvanus

2

I’m having the same issue. Not a good first impression, especially for paying $349.

3

Hey there

I could verify purchases for both and they are legit, no problem, could you please reset your account password and try again?

Regards

4

I have reset my password but still no download button .

Reseted it through lost password functionality and also by logging in and changing password

5

I reset my password, cleared cache and site data and still no download button.

6

Same issue for me with active yearly membership.

I have a warning message saying: Your license key for Easy Digital Downloads EU VAT has expired in WP pages. May be a clue ?

7

Can we get an ETA on this reply, I’m tempted to just ask for a refund if this isn’t handled in a timely manner.

8

Correction on this is now urgent, please give download button back for members.

9

Hey there

So sorry about this problem, please take my apologies.
Please refer to this thread: Paid for lifetime not able to use

We are actively addressing this issue. If you need to download specific templates, please let me know, and I can provide them to you manually.

Regards

10

On my side I need Directone - Best Local Directory Website Template 2023 - Colorlib asap, I was supposed to work with it today.

11

Sorry for the inconvinience. DM sent with the direct download link.