I have a Lifetime Membership account , and I could download templates, but starting a few days ago I can not see the download button on the Website Templates (1500+ Best Website Templates (HTML & CSS) 2023 - Colorlib) . email address [email protected]
I’m having the same issue. Not a good first impression, especially for paying $349.
I could verify purchases for both and they are legit, no problem, could you please reset your account password and try again?
I have reset my password but still no download button .
Reseted it through lost password functionality and also by logging in and changing password
I reset my password, cleared cache and site data and still no download button.
Same issue for me with active yearly membership.
I have a warning message saying: Your license key for Easy Digital Downloads EU VAT has expired in WP pages. May be a clue ?
Can we get an ETA on this reply, I’m tempted to just ask for a refund if this isn’t handled in a timely manner.
Correction on this is now urgent, please give download button back for members.
So sorry about this problem, please take my apologies.
Please refer to this thread: Paid for lifetime not able to use
We are actively addressing this issue. If you need to download specific templates, please let me know, and I can provide them to you manually.
Sorry for the inconvinience. DM sent with the direct download link.