We don’t received purchased template 3

Hello. I’m atelier who bought this template few days ago.
with this topic : We don't received purchased template

I tried to reset my password.
I didn’t get reply, too.
Both you try to resent the order details and I tried to reset password are not checked.

So now, We want to know how to refund.

The credit card company told us to get a refund directly because the cost was paid to your company.
Please, Check paid list “[email protected]” once again. and
email sending system.

We feel sorry for that we cannot use your company’s template.